How do I check my order status?Check your online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.How do I know if my order is ready to be picked up?You'll receive an email with pickup instructions and the location of the store you selected when your order is ready.
You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver's license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.How do I return or exchange an item?You may return an item within 90 days to a Lowe's store, or ship an eligible item back with the prepaid return label included in your shipment. If your shipment doesn't include a prepaid return label, please visit your local store to make the return.Items such as outdoor power equipment, major appliances and holiday items have shorter return periods and additional restrictions. Please view the for details.How do I locate information on recalls and product safety news?Recalls and safety news for products sold through Lowe's are posted on the page.How do I place an order with a tax-exempt account?Visit the customer service desk in store to apply for a tax-exempt account.
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To place tax-exempt orders, join or visit your store. How do I find a product online?Search using a keyword, Lowe's item number, brand or manufacturer's model number. You can also browse by department to shop Lowe’s large selection of items.How do I submit a rebate?Visit the to submit and check the status of a rebate or to see current rebate offers for thousands of Lowe's products.Where do I find the department number required to submit a rebate?If you purchased the product in store, the department number is located on your receipt. For online or phone orders, locate the department number on the mail-in redemption form:. Visit the. Search rebate offers. Locate your item.
Click Get FormHow do I check the coverage of a product under warranty?To view protection coverage, benefits and additional services, visit the page.